FAQ

Legal agreements for digital products!

  • When you purchase our files, you are given an unlimited use personal and commercial license.But, You may Not resell our files in any digital format.

What methods of payment do you accept?

  • We only accept payment through PayPal, trusted, and secure way to make payments over the Internet.

How do I access my purchase?

  • To access your Cutesvg.com purchases, login to your account and click “Downloads”.

Do I have to create an account?

  • In order to complete a purchase on Cutesvg.com, you will need to create an account. If you are a first time customer, you will be able to create an account during the checkout process.

What is the refund policy?

  • Due to the digital nature of our products, we do not offer any refunds on digital downloads. All sales are final.

What format are the items on Cutesvg.com?

  • The file formats is SVG DXF and PNG.

What software programs can open my design?

  • These files are designed to use in Silhouette Studio, Cricut Design Space, Sure Cuts a Lot (SCAL) and other popular cutting software that accept these files. Before purchasing please make sure your cutting machine is compatible with any of the file formats provided.
  • Note:
    CorelDraw 7 and 8 (the current versions of Home and Graphics Suite, respectively) are able to open SVGs without any filters. So you can open the SVG file from the File pull-down menu in Corel. The default filter for the open command is All File Formats (*.*), so you’ll be able to see SVG in the dialog box.

How do I contact the seller about an item or order?

  • On CuteSVG, you are buying directly from an individual seller who is usually the designer of the product that they are selling.

Question about an item

  • Please contact the designer/seller directly if you have a question about an item on the site.

Please email the seller directly first of all, as they are best placed to rectify any issues. You should have received a confirmation email containing the seller’s email address when you placed your order on CuteSVG.
If the seller does not respond to your email(s), please contact CuteSVG email.

Please also contact the seller directly if you would like to:

  • Ask about a particular product or it’s availability
    Enquire about your order
    Send a message relating to your order
    Ask about a custom item
    Organise a cancellation, refund or replacement